Hey there! So, you’re having a little hiccup with your Classic Pre-Save links? No worries, we’ve got your back! Here’s what you need to know to troubleshoot and solve common problems that might pop up.
Understand the Release Day Transition: Your Classic Pre-Save link should automatically change to a "Listen Now" link at 9 am EST / 6 AM PST / 3 PM CET on the release day. If it hasn’t changed, let’s check a couple of things.
Check the ISRC Code: Make sure the ISRC code you entered while setting up your pre-save is correct. An incorrect ISRC might prevent the automatic update.
Verify Release Date: Double-check the release date you set for the pre-save. If there was a mistake in the date, it could cause issues with the automatic transition.
Still Having Trouble? If you’ve checked all the above and are still having issues, please reach out to our support team. We can investigate further and help get everything sorted out!