The Fan CRM is where all your fan data lives inside Smart Noise. It gives you a complete view of your audience and lets you manage, import, and download fans with ease.
How fans are added to your CRM
Fans will automatically appear in your CRM when they interact with your campaigns:
Classic pre-saves
Lifetime pre-saves
Imported fans (via CSV upload)
You can also import your own fan lists at any time by using the CSV template provided during the import process.
What information you’ll see
For each fan, the CRM shows:
Name
Email
Phone number (if available)
Location
Source (where they came from)
Date joined
Platform (Spotify, Apple Music, etc. or Imported)
Fan history
Click on any fan in your CRM to see their full activity history, such as:
When they pre-saved a release
If they clicked on a link
If they opened an email
If they clicked inside an email
This gives you a clear picture of how engaged each fan is with your music.
Lifetime pre-save counter
At the top of your CRM, you’ll also see the total number of lifetime pre-saves your account has collected.
Importing fans
When importing fans, make sure to use the CSV file template provided by Smart Noise. This ensures your fan data is formatted correctly and imports without errors.